Privacy Policy
Last Updated: April 9, 2026
1. Introduction
Hearth & Home Household Staffing Agency (“Hearth & Home,” “we,” “us,” or “our”) is committed to protecting the privacy and personal information of families and care professionals.
This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you:
- Visit our website
- Apply as a care professional
- Engage our services as a family
- Communicate with us in any capacity
We handle personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA), where applicable.
By using our services, you consent to the practices described in this Privacy Policy.
2. Our Role
Hearth & Home is a household staffing agency that facilitates placements between families and care professionals.
3. Information We Collect
From Families:
- Name, email address, phone number
- Home address (where relevant)
- Household composition
- Care needs and preferences
- Payment information (if applicable)
From Care Professionals:
- Contact information
- Employment history
- References
- Background check information
- Certifications and availability
- Payroll information (if applicable)
Automatically Collected:
- IP address
- Browser/device info
- Site usage data
- Cookies
4. How We Use Information
We use personal information to:
- Match families and candidates
- Conduct checks
- Communicate
- Administer services
- Comply with law
- Improve services
- Send marketing (opt-out available)
5. Consent
We collect and use information with your consent, which may be express or implied. You may withdraw consent, subject to limitations.
6. Background Checks and References
We may conduct checks with consent and limit use to placement purposes.
7. Sharing Information
We may share information with:
- Families
- Care professionals
- Service providers (including Google Workspace)
- Legal authorities
We do not sell personal information.
8. Cross-Border Transfers
Information may be processed outside Canada (including via Google Workspace). Safeguards are in place.
9. Data Retention
We retain information only as long as necessary and securely delete it when no longer needed.
10. Data Security
We use safeguards such as restricted access and secure systems.
11. Privacy Breach Response
We assess and notify where required by law.
12. Your Rights
You may access, correct, delete data, withdraw consent, and opt out of marketing.
13. Cookies
We use cookies for functionality and analytics. You can disable them in browser settings.
14. Third-Party Links
We are not responsible for third-party sites.
15. Children’s Information
We do not collect data directly from children.
16. Changes
We may update this policy.
17. Contact
Hearth & Home Household Staffing Agency
51 Ellen Street
Blenheim, ON N0P 1A0
hello@hearthandhomestaffing.com
18. Accountability
We have a designated privacy contact responsible for compliance.
Terms of Service
Last Updated: April 9, 2026
Acceptance of Terms
By accessing our website at [hearthandhomestaffing.ca] or engaging our services, you agree to be bound by these Terms of Service.
Description of Services
Hearth & Home is a household staffing agency providing recruitment and placement services including nanny placement, household manager placement, mother’s helper placement, screening, and support services.
Eligibility
Families and Care Professionals must be at least 18 and legally authorized to work or employ in Canada.
Service Agreements
All services are governed by a separate written Service Agreement.
No Guarantee of Placement or Performance
We do not guarantee placement, performance, compatibility, or duration of employment.
Independent Relationship / No Employment
We are not the employer. Families are solely responsible for employment obligations.
Fees and Payment
All fees are outlined in your Service Agreement and are non-refundable unless otherwise specified.
Background Checks and Due Diligence
We do not guarantee accuracy of candidate information. Families should conduct their own checks.
Limitation of Liability
Our liability is limited to fees paid in the prior 12 months.
Indemnification
You agree to indemnify Hearth & Home from any claims arising from use of our services.
Confidentiality
All parties must maintain confidentiality of shared information.
Website Use
Use of the website must be lawful and respectful.
Intellectual Property
All content is owned by Hearth & Home.
Termination
We may terminate services if terms are violated.
Force Majeure
We are not liable for events beyond our control.
Amendments
We may update these Terms at any time.
Governing Law
These Terms are governed by Ontario law.
Contact
Hearth & Home Household Staffing Agency
51 Ellen Street
Blenheim, ON N0P 1A0
hello@hearthandhomestaffing.com
Serving Windsor, Chatham-Kent, London and surrounding areas.